PRIVACY POLICY

Website: www.woofbag.boutique
Physical Location: San José, Costa Rica, Escazú
Email: [email protected]

At Woof Bag, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit our website www.woofbag.boutique (hereinafter, the "Site"), make a purchase through our online store, subscribe to our newsletter, or interact with us as a supplier or job applicant. In all cases, we act as the data controller in accordance with applicable data protection laws in Costa Rica, the Americas, and Europe

We do not knowingly collect personal data from individuals under the age of 18 without parental or guardian consent. If you believe we have collected information from a minor without proper authorization, please contact us.

If personal information is required to comply with legal or contractual obligations and it is not provided, we may be unable to process your order or provide certain services.

It is important to read this Privacy Policy in conjunction with our Terms and Conditions.

1. ABOUT US

Woof Bag is a Costa Rican company registered and based in Escazú, San José, Costa Rica. We operate under the registered trademark "Woof Bag."

If you have any questions about this policy or would like to exercise your privacy rights, you can contact us at: [email protected]

Physical address: San José, Costa Rica, Escazú

This policy does not apply to third-party websites linked through our Site. We recommend reviewing the privacy policies of those websites before browsing or sharing data.

2. PERSONAL DATA WE COLLECT AND PURPOSE

Customers and potential users:

  • Name, address, email, phone number

  • Date of birth, gender

  • Payment information and order details

  • Purchase history

  • IP and browsing data

Purposes:

  • Order processing

  • Product delivery

  • Customer service and support

  • Compliance with legal and tax obligations

  • Direct marketing (with prior consent)

Suppliers:

  • Name, contact, business ID, payment information

  • Data to process purchase orders, make payments, and maintain business relationships

Newsletter subscribers:

  • Email, IP, newsletter interaction data

  • Purposes: newsletter delivery, interaction analysis, promotions and events

Website users:

  • IP, session duration, pages visited, location

  • Purposes: site improvement, analytics, personalized experience

Job applicants:

  • Resume, academic and professional history, contact information, nationality, cover letter

  • Purposes: candidate evaluation and selection, verification, onboarding

3. LEGAL BASIS FOR PROCESSING

We process your data based on:

  • Your explicit consent

  • Contractual necessity (e.g., to process your order)

  • Legal obligations (e.g., invoicing)

  • Legitimate interests (e.g., service improvement or fraud prevention)

You may withdraw your consent at any time by contacting: [email protected]

4. DATA RECIPIENTS

We do not share your data with third parties except as necessary to:

  • Process payments

  • Ship products

  • Provide technical or support services (e.g., hosting, CRM, email delivery)

  • Comply with legal obligations or defend our legal interests

If we share data with third parties acting as "processors," we ensure contracts are in place requiring them to handle your information securely.

In the event of a merger, sale, or transfer of Woof Bag, your data may be transferred to the new owner.

5. INTERNATIONAL TRANSFERS

We may transfer your data outside Costa Rica if necessary to deliver our services. In such cases, we ensure adequate legal safeguards in line with the data protection laws of the recipient country.

6. DATA RETENTION

  • Process payments

  • Ship products

  • Provide technical or support services (e.g., hosting, CRM, email delivery)

  • Comply with legal obligations or defend our legal interests

Some data may be retained longer to meet legal obligations or resolve disputes.

7. DATA SECURITY

We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. If a data breach occurs, we will notify affected parties as required by law.

8. YOUR RIGHTS

You have the right to:

  • Access your data

  • Correct incorrect information

  • Request deletion ("right to be forgotten")

  • Limit or object to processing

  • Withdraw consent

  • Request data portability

You can exercise these rights by writing to [email protected]. To protect your privacy, we may request identity verification.

9. CHILDREN UNDER 13

We do not intentionally collect data from children under 13. If you believe we have stored data about a child, please contact us.

10. CHANGES TO THIS POLICY

We reserve the right to modify this policy. The latest version will always be available on our website. If significant changes are made, we will notify you by email or via the site.

LE MONDE DU WOOF

From walks to wardrobes, live the elevated dog life.

ABOUT WOOF BAG

Woof Bag designs refined accessories for modern dogs. Each piece blends elegance and function, crafted to elevate everyday moments and strengthen the connection between you and your best friend.

Woof Bag designs refined accessories for modern dogs. Each piece blends elegance and function, crafted to elevate everyday moments and strengthen the connection between you and your best friend.

© Copyright 2025. Woof Bag. All Rights Reserved.